Dr Janet Lim Beng Looi

Chief Executive Officer

Areas of Expertise
  • Corporate Management
  • Public Relations
  • Strategic Communication
  • Leadership Development
  • Accomplished Public Speaking
  • Corporate Consultancy
  • Management Training
Academic / Professional Qualifications
  • Doctor of Philosophy (PhD) – Service Quality Management in Healthcare Services for Private Hospitals
  • Master of Business Administration (MBA) – Human Resources Management
Corporate / Professional Experience

Corporate Experience (A) – Aviation Industry

  • Malaysia–Singapore Airlines (MSA) / Malaysia Airlines System (MAS) – Public Relations & Corporate Services (27 years)
  • Handled Public Relations for Royalty, VVIPs, VIPs, Prime Ministers, Cabinet Ministers, senior civil servants, and corporate leaders.
  • Extensive ground-handling experience, specialising in troubleshooting and resolution of passenger complaints.
  • In-house Corporate Trainer for airline-wide personnel.
  • Training portfolio included:
  • Special Handling Services
  • Leadership in Complaint Management
  • Communication Effectiveness
  • Conducted the Bob Proctor National Programme for Malaysia Airlines System in Penang and Kuala Lumpur for all crew members and selected VVIPs.
  • Served as National Facilitator for the Bob Proctor Video/Book Programme “Polish While It Shines”.
  • Appointed National Ambassador for the airline’s personal development programme.
  • In-house Editor for the airline newsletter, leading an editorial team.
  • Emcee and Organiser for major airline on-stage corporate events.

Corporate Experience (B) – Corporate & Consultancy Sector

  • Texchem Corporation Group of Companies – Corporate General Manager
  • Texchem Mega Consultant – Management Consultant cum Corporate Trainer
  • Responsible for training and development across all Texchem Corporation subsidiaries (5 years).
  • Served as External Consultant and Trainer for a wide spectrum of corporate clients.
  • Conducted corporate managerial, leadership, and team-building programmes.
  • Long-term collaboration with Texchem Group on organisational development initiatives.
  • Actively involved in Company Social Responsibility (CSR) programmes.

Corporate Experience (C) – Healthcare Sector

  • Hospital Lam Wah Ee – Management Consultant & Corporate Trainer (20 years)
  • Established the Service & Complaints Handling Department for the hospital.
  • Conducted hospital-wide in-house training across clinical, nursing, non-clinical departments, and the College of Nursing.
  • Provided in-house editorial services and contributions to the hospital’s corporate newsletter.
  • Served as Assistant to the Medical Dental Advisory Committee (MDAC).
  • Acted as in-house investigator for high-profile medico-legal cases and sensitive issues.
  • Managed frontline service complaints involving nursing, medical, and non-medical departments.
  • Committee Member for Service Quality Meetings.
  • Trained student nurses in therapeutic communication.
  • Chairman cum Organiser of the hospital-wide “SMILE” Campaign.
  • Chief Facilitator for the SGET Programme, a comprehensive quality service initiative covering:
  1. Strategic Thinking
  2. Quality & Efficiency
  3. Effectiveness in Quality Services
  4. Image & Grooming
  5. Appreciation & Human Values
Social & Community Involvement

Toastmasters International

  • Active Toastmasters member (early 1990s – late 1990s).
  • Served as Club President.
  • Area and Contest Judge.
  • Speech Evaluator for inter-club speech competitions.
  • Organiser and Co-ordinator for club functions and social events.
  • Achieved Advanced Toastmaster (ATM) status.

Community & Charity Service

  • Pioneer Chartered Member, Pearl of the Orient, a service-oriented charity club under International Inner Wheel (affiliated with Rotary International).
  • Currently serving as Club President.
  • Organised and led charity projects and fund-raising initiatives supporting the destitute, needy, and underprivileged.